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Terms of Service/FAQs | Wild Horses Festival 2024

Wild Horses Festival is a 21+ event, permitted with a capacity for 2000 attendees. 

Wild Horses Festival 2024 Terms and Conditions, including ticketing information, conditions of entry, camping and all other policies are found on this page.

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Ticketing Information

• Tickets for Wild Horses Festival 2024 will be available on our website via our ticketing partner Triniq from around late April 2024. Keep an eye out on our social media for the exact date or better yet, sign up to our mailing list.

• Online tickets can be exclusively purchased through Triniq. You can find the Triniq ticket link on our website to take you to the ticket portal. Triniq may have additional terms and conditions; please refer to their website for more information. 

• All ticket prices are quoted in Australian Dollars (AUD) and include GST. A non-refundable booking fee is applied to every online ticket purchase.

• Your ticket name must match the name on your official government identification document. If there are any misspellings, please contact Triniq directly to rectify the issue.

• Ticket holders are permitted to resell their tickets by Wednesday December 4th, 11:55pm.  Tickets can only be resold through Triniq, our official ticketing partner. Please refer to Triniq for more information on ticket resales.

• Wild Horses Events Pty Ltd and any associated Festival Organisers or official promoters are not responsible or liable for any tickets purchased and/or acquired through unauthorised resellers, sources or any other spamming activities.

• If you do not receive a confirmation email from Triniq after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with Triniq whether or not your order was successful. Only you may be aware of any problems that occur during the purchasing process.

• Under no circumstances are tickets permitted to be duplicated or distributed for resale through unauthorised means. This includes, but is not limited to, photocopying, scanning, or otherwise replicating tickets for the purpose of selling them outside of official channels. Such actions not only violate our terms and conditions but also pose significant risks, including potential fraud and security breaches. 

• For all other ticketing enquiries, please contact Triniq or your official promoter directly.

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Underage Tickets

• Children aged under 5 years - FREE

• Children aged 6-10 years - $90

• Children aged 11-14 years - $150

• Children and young adults aged 15-20 years are not permitted

• In order to purchase a ticket on behalf of your child, please email us for an underage ticket code.

 

Birthday Tickets

After many years of offering free and discounted birthday tickets, we have made the difficult decision to discontinue this tradition. Birthday tickets will not be available for Wild Horses Festival 2024. With an increased demand for tickets and higher costs associated with running an event such as ours, we appreciate your support in purchasing a ticket so we can continue to provide a unique experience for all. 

Sunday Passes

Sunday passes will only be available if ticket sales do not exceed our 2000 person capacity. These passes grant entry from the opening of gates on Sunday morning, December 8th, 2024. They are subject to all other relevant Terms and Conditions, and Conditions of Entry.

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Note that our 2023 festival sold out and we are likely to do so again this year.

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Local Tickets

Local residents living within a 30km radius of the festival site can enjoy complimentary day pass entry. Valid identification and proof of address are required. Local access is subject to all other relevant Terms & Conditions and Conditions of Entry.

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Lost Tickets and/or Car Passes

In the event of a lost digital ticket, the ticket purchaser is advised to contact Triniq directly for resolution and assistance. Triniq will provide necessary support and guidance to address concerns related to lost digital tickets.

Attendees are urged to exercise caution and diligence in safeguarding their tickets to mitigate any potential inconvenience.

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Disclaimer Regarding Ticket Loss

Wild Horses Events Pty Ltd, along with any affiliated Festival Organisers or official promoters, hereby absolves itself from any responsibility or liability for losses incurred by attendees, whether in the form of tickets, monetary, or otherwise.

 

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Family-Friendly Underage Policy

We are committed to fostering an environment where families can gather and revel in the festival experience, all while remaining mindful of the prevalent risk-taking and binge culture we see in young people today. With this in mind, we have crafted the following policy regarding attendees under the age of 21.

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Age Limitation

• Due to council and permit conditions, individuals aged between 15 and 20 are not permitted to attend the event. 

• However, we enthusiastically welcome children aged 14 years and younger, provided they are accompanied by a parent or legal guardian.

Supervision Requirement

• It is essential that anyone under the age of 14 is accompanied and supervised by their parent or legal guardian throughout the event. This ensures a safe and enjoyable experience for all attendees, especially our young guests.​

Identification Verification

• Upon entry, underage attendees may be asked to present valid identification, in the form of a Proof of Age card or Birth Certificate, confirming their age and relationship to their accompanying parent or legal guardian.

• Our dedicated staff and security personnel are committed to upholding this policy to guarantee a positive experience for everyone. Failure to comply with the supervision requirement may result in refusal of entry or removal from the festival premises.​​​​

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Refund Policy

1. All ticket and car pass sales are strictly non-refundable, unless explicitly authorised by Wild Horses Events Pty Ltd or as required by law.

2. Wild Horses Events Pty Ltd reserves the right to make changes to the program and production of any event without prior notice or limitations.

3. Individuals denied entry to or removed from the event by festival management, security, or law enforcement, for any reason, will not be eligible for a refund.

4. Wild Horses Events Pty Ltd retains the right to cancel the Event at any time due to an Event of Force Majeure. This includes events beyond our control such as fire, floods, adverse weather conditions, and other acts of God. Force Majeure also encompasses police, council, or government rulings, pandemics, epidemics, war, terrorism, and other unforeseeable circumstances. 

5. In the event that the scheduled event is postponed, ticket holders will be able to hold onto their ticket for the rescheduled event or apply for a refund. 

6. The Festival Organisers reserve the right to amend these Terms and Conditions at any time without prior notice. Ticket Holders will be notified of any changes made after the purchase of tickets.

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Conditions of Entry

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Gate Information
Wild Horses Festival 2024 spans three exciting days: December 6th, 7th, & 8th, 2024.

 

Gate Opening & Closing Times
The gate will open at 12pm on Friday December 6th 2024. 

• Friday December 6th: 12pm - 12am

• Saturday December 7th: 8am - 12am

• Sunday December 8th: 8am - 4pm

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Early Access Passes

Please note that there will be no early access passes available for Wild Horses Festival

2024.

All patrons and guests are requested to arrive after 12pm on Friday, December 6th, 2024. Those arriving earlier will regrettably be turned away. 

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Entry Requirements and Security Protocol
For admittance into the event, all patrons and guests are required to adhere to the following conditions:

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Ticket and ID

Make sure you have your valid festival ticket and matching identification ready for inspection upon arrival.

Wristband Issuance

Once verified, our staff will give you an official festival wristband for entry. Wear it on your wrist at all times during the event. Please note that wristbands must be clearly visible and it is therefore prohibited that patrons or guests wear them on ankles or any other body parts.​

Wristband Compliance

Patrons are obligated to wear their wristbands visibly on their wrist at all times during the event. Failure to wear the wristband may result in immediate removal from the premises by security personnel.

Security Check

Our gate staff and security personnel are empowered to exercise discretion in denying entry to any individuals deemed unsuitable for access to the festival grounds. Entry will be refused to individuals exhibiting signs of intoxication, carrying hazardous or prohibited items, or engaging in disruptive or antisocial behaviour.

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These measures are implemented to ensure the safety, security, and enjoyment of all attendees at the event.

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Alcohol

Each patron is permitted to bring along 2 slabs and a bottle of spirits (or equivalent) of their favourite beverages. Anything extra will be confiscated at the gate.

 

Glass

We have a "no glass, no problem" policy. Please leave those beer bottles, drink bottles, mirrors, drinking glasses, jars, etc at home.
This restriction serves not only to safeguard against potential injuries like cuts from broken glass but also for the welfare of the local wildlife and the sheep who call these paddocks home for 11 months of the year. By maintaining a glass-free environment, we contribute to the overall safety and well-being of all creatures, ensuring a harmonious coexistence during, and after, our gathering.

Pets

While we adore our furry friends, this event is for humans only! Please ensure your pets are left at home in the care of a trusted friend while you join the fun.

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Guide Dogs

We acknowledge the invaluable role of guide dogs and warmly welcome working canine companions. If you plan to bring one, please let us know so that we can ensure appropriate accommodations are made. Be sure to bring any necessary documentation for your assistance animal.

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Pass Outs

No Pass Outs will be issued to any attendee of Wild Horses Festival 2024. Pass Outs are exclusively reserved for pre-authorised staff members and stall holders, and can only be obtained from an authorised manager of Wild Horses Festival.

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Combustible Materials Policy
In adherence to our unwavering commitment to safety, Wild Horses Festival 2024 is implementing a stringent policy regarding combustible materials. It is imperative to note that a total fire ban will be enforced throughout the festival grounds.

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Under this policy, the following items are strictly prohibited:

 

1. Gas bottles & propane canisters

2. Gas stoves

3. Fireworks

4. Flares

5. Candles

6. Incense

 

Additionally, the use of any other open-flame devices or combustible materials not explicitly mentioned are forbidden within the festival premises.

 

Remember, safety is paramount, and lighting a stove inside your tent is definitely a big no-no! 

 

This policy is enacted to mitigate potential fire hazards and ensure the well-being of all festival attendees. Your cooperation in adhering to these regulations is greatly appreciated as we strive to maintain a secure environment for everyone to enjoy the festival safely.

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Safety Protocol
Wild Horses Events Pty Ltd and all affiliated management personnel maintain the exclusive authority to deny entry or expel any individual who:

 

• Is not wearing an official wristband.

• Displays antisocial behaviour.

• ​Is engaging in political demonstrations, displays and/or disruptions.

• Neglects or refuses to declare dangerous and/or illegal items.

• Is found involved in the distribution of illicit substances, as determined by security or law enforcement.

• Engages in any other illegal activities.

• Engages in any activities banned by Wild Horses Festival

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Security, fire, medical, harm reduction and police services will be on-site throughout the event to ensure the safety and security of all crew, artists, guests, and patrons.

 

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Unauthorised Entry Policy
Wild Horses Festival is dedicated to maintaining a safe and enjoyable environment for all attendees. Unauthorised entry poses significant risks to the safety and security of our event. Therefore, the following policy regarding unauthorised entry is in effect:

 

1. Strict Prohibition: Sneaking into the festival grounds without a valid ticket is strictly prohibited.

2. Consequences: Any individual caught attempting to enter the festival without proper authorisation will be immediately removed from the premises by security personnel. Names and details of individuals involved will be recorded for documentation purposes.

3. Legal Action: Wild Horses Festival reserves the right to take legal action against individuals found trespassing or attempting to gain unauthorised access to the event. This may include pursuing court action against offenders to uphold the integrity of our security measures.

4. Collaboration with Authorities: We will collaborate with law enforcement authorities to address instances of unauthorised entry and ensure compliance with all relevant laws and regulations.

5. Safety Concerns: Unauthorised entry poses serious safety concerns for both the individual involved and other attendees. We prioritise the safety and well-being of all guests, and unauthorised entry undermines this commitment.

6. Ticket Purchase: To attend Wild Horses Festival, individuals must purchase a valid ticket through authorised channels. Attempting to gain entry without a ticket not only violates festival policies but also compromises the integrity of the event.

Reporting: If you witness or suspect unauthorised entry, please report it to festival staff or security immediately. Your cooperation helps us maintain a secure environment for all attendees.

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On a Personal Note
Our small team of diverse individuals dedicates more than a full year of effort and creativity to curate an extraordinary experience for all our attendees - all while running other businesses and/or working full-time in other industries. We are proud beyond belief of the incredible small and independent event we bring into existence year after year, and it saddens us deeply when individuals attempt to undermine the culmination of our year-long endeavour by sneaking into our event. 

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It’s about Respect

for the festival organisers as a small, passionate team, our staff, contractors, musicians, stall holders, workshop facilitators, performers, volunteers and for every one of you who attends our event in good faith. Your steadfast support in upholding our policies not only safeguards the festival's integrity but also ensures that everyone can revel in its magic safely and responsibly. We sincerely thank you for standing with us in preserving the spirit of Wild Horses Festival.

 

If the cost of a ticket poses a challenge, we encourage you to explore the numerous enriching volunteering opportunities available. Volunteering not only offers a chance to be an integral part of the festival but also provides a unique way to experience it from behind the scenes. Whether it's assisting with setup, helping attendees navigate the grounds, or helping to keep the festival ground pristine, volunteering offers a rewarding experience that goes beyond simply attending as a guest. Plus, it's a fantastic way to connect with like-minded individuals, make new friends, and maybe even work your way into a paid role! The mischievous mind behind these Terms and Conditions started out as a humble volunteer, so who knows where your journey might lead you...

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Camping and Festival Grounds

Accessible Camping

Wild Horses Festival takes pride in offering Accessible Camping provisions, conveniently located near the entertainment precinct and featuring an accessible toilet facility. Please view our Accessible Camping Guide for more information, view our map and ask gate and/or traffic management for directions once onsite. 

 

Parking and Camping Guidelines

Our dedicated traffic management team is committed to facilitating a smooth and secure flow of vehicles, guiding you safely into the camping grounds and assisting in locating an appropriate camping spot.

Please stick to the designated zones for camping and parking, and avoid blocking the emergency lanes. These lanes are crucial for emergency services, so please keep them clear. If your vehicle is found parked in a lane or road, you will receive a warning note; failure to move may result in towing.
Once your car is parked within the designated camping area, it cannot be moved. 

 

Additionally, we kindly ask that you camp with consideration for your fellow festival-goers. Keep noise levels down during the night and ensure your tents are securely fastened, especially in windy conditions.

 

Toilets and Rubbish

Let's maintain the cleanliness of our playground by ensuring that all rubbish is properly disposed of in the bins provided. Additionally, please utilise the many portaloos located across the site for bathroom needs.

For the convenience and hygiene of all attendees, we kindly request that menstruating people dispose of tampons and pads in the bins and refrain from placing them in the portaloo water tanks. Brown paper bags will be available for discreet disposal as needed.

We also ask that you take your rubbish home with you. This greatly reduces the stress on our team and local rubbish and recycling company. 

And please, for the love of all good things, please use the portaloo or permanent toilet facilities for any bathroom necessities. Nobody wants to find, or step in, your toxic fly-ridden poo behind their car or in the paddock in a few days' time.

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Festival Boundaries

Let's keep the party vibes contained within our festival grounds. Please refrain from venturing into the nearby National Park or neighbouring properties for any impromptu exploring or... uh... nature calls. Our neighbours, local wildlife and their habitats appreciate your cooperation.

Backstage & Performer Podiums

While we love a bit of mystery, there's no sneaking backstage. Same goes for the performer platforms – leave the spotlight to the pros.

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Additional Policies

 

Media Policy

By attending any event organised by Wild Horses Events Pty Ltd, attendees acknowledge and consent to being photographed or filmed by contracted photographers and/or videographers. Wild Horses Events Pty Ltd retains the sole right to utilise any photographs or video footage captured by contracted photographers and/or videographers for future promotional purposes.

Please note that while we strive to capture the best moments of the event, we may not be able to accommodate requests to remove specific photographs or video footage, including those potentially incriminating moments. Remember, what happens at Wild Horses Festival stays on Instagram forever!

 

Drug Use Policy
Wild Horses Events Pty Ltd maintains a strict stance against the use of illicit substances at our event. Our priority is the safety and well-being of all attendees.

 

• We have a dedicated team of qualified medics on standby, ready to provide assistance if you're feeling unwell. Additionally, you'll find our valued partners from DanceWize present, offering education, support, and perhaps even a few funky dance moves to ensure the atmosphere remains vibrant and positive.

 

• Individuals found distributing illicit substances to others within the event premises by our security team or Victoria Police will face immediate consequences. This includes the removal of their wristbands and escorting them off the festival site.

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​Political Demonstration and Disruption Policy
We strive to create a welcoming and inclusive environment where attendees can come together to celebrate music, art and community. To maintain this atmosphere of unity and respect, we have established this policy to address political demonstrations and protests, as well as behaviour that disrupts the peace.

Policy Statement

Wild Horses Festival is a non-political event and our primary goal is to create a space where everyone can enjoy music, arts and community without interruption. As such, political demonstrations and protests are strictly prohibited on festival grounds.

Prohibited Activities

1. Political Demonstrations and Protests:

• No individual or group may engage in organised political demonstrations, protests or similar activities on festival premises.

• This includes, but is not limited to, distribution of political literature, display of political flags, emblems, signs or banners and organised speeches or chants related to political issues.

2. Disruptive Behaviour

• Any behaviour that disrupts the peace and enjoyment of the festival, including aggressive confrontation, harassment or interference with festival activities, is not permitted.

• Attendees engaging in such behaviour will be asked to cease their actions and may be removed from the festival grounds if they fail to comply.

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Enforcement
1. Festival Staff Authority​

• Festival staff and security personnel have the authority to enforce this policy.

• Festival Management is empowered to issue warnings, request individuals to stop disruptive activities and remove individuals from the festival grounds if necessary

2. Removal Process

• If an attendee is found to be engaging in prohibited activities or disruptive behaviour, they will receive a warning and be asked to cease their actions.

• Failure to comply with the warning may result in immediate removal from the festival grounds and, if deemed necessary, further legal action

 

For any questions or concerns regarding this policy, please contact the festival management

team at staff@wildhorsesfestival.com

Thank you for your cooperation in helping us create a space where everyone feels valued, accepted, and free to enjoy the festivities without distraction or discord.

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Participate

If you would like to participate in Wild Horses Festival 2024, rest assured that applications will begin opening up from when tickets go on sale, beginning with volunteer and staff applications.

We have positions available across a broad range including; 

• Art Gallery

• Art Installations

• Market Stalls

• Media

• Music

• Performers

• Staff

• VJs

• Volunteers

• Workshops

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Head to our Applications Page to paricipate in this year's event

 

Wild Horses Festival is made up of every person who pours their effort into making it the magical place it always is. We encourage you to bring a little piece of your magic to our event this December, in whatever way that may be!

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 - WILD HORSES SOCIAL CODE - NO DICKHEAD POLICY

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